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Glenway Products

Update 9th June 2020

The final week before shops are allowed to reopen is upon us, which is great news for the trade!

We understand it is extremely difficult at the moment with the cancellation and postponement of many sporting events. This has in turn had a huge impact on business but I wanted to share with you some areas that don't seem to have been affected and give you a rundown of our current top sellers.

1. Football Presentations - The new heavyweight football boot (TF002 range) and tower football (TF001 range) have started to leave the warehouse as you see more virtual presentations taking place.

2.Virtual Running Events & Fundraisers - Our range of running medals and awards have been the second best sellers after football. 

3.Quiz Night Awards -  We have over 10 different quiz options ranging from small micro resins to medals, all of which have been very popular.

4.Corporate Awards - Our new range of blue based glass awards (Pages 302-303 of the catalogue) have been the most popular with suppliers engraving them for the NHS and care workers.

I would like to thank you all for being patient with us here at Glenway over the past few weeks as we adjust to these changing times and the way we work in order to keep pressing ahead. We will still need to ask everyone to continue to place all orders through the website, but if you have any issues or require something you cannot find online please don't hesitate to email.

Our phone lines have been very busy so if you are having difficulty reaching us please send an email and we will be sure to respond or call back the same day. 

Printed Centres
We can now offer printed centres however please allow up to 5 working days for delivery.

Glass Engraving
We are working hard to get the engraving department ready for engraving again and hope to be able to offer this service again from 22nd June although as with the centres, on a delivery time of up to 5 working days.
If you have any questions please don’t hesitate to send me an email ash.sinclair@glenway.co.uk
Please continue to take care and stay safe.

Update 13th May 2020

Thank you for all of your orders, we really appreciate you placing your orders online allowing us to do our very best to keep delivering the products.

This week will mark the final week of our Friday despatches, as we move back to our usual daily despatches and next day delivery starting from Monday 18th May.

To be able to offer this we will need to continue with the current changes we have put in place along with some new measures to ensure we can operate in a safe and responsible way.

We have put into place social distancing measures such as one way routes throughout our warehouse but this will have an impact on the speed in which we can pick, pack and despatch orders . This does mean we must make the following changes:
  • All orders placed via the website are placed in one single checkout. Multiple checkouts throughout the day or week will incur a £7.99 DPD carriage charge unless the order is over £80 and then carriage will be free of charge
  • We are unable accept additions or changes on orders that have already been placed.
Our website will allow you to save orders and then reload them back into the basket allowing you to build up your order. Remember carriage is free on orders over £80. All orders below £80 will have a carriage charge of £7.99 + VAT

We will need to keep the following in place:
  • All orders must be placed online via our website
  • The cut-off time for placing orders for next day delivery will be 12:00pm
***We are currently still not offering special printed centres or glass engraving. A further update will be sent as soon as these services are available***
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Building up multiple orders on our website:
Our website has the option to save an order from your basket. This can then be reloaded back into the basket at a later date for you to finish, or to save again.

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