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Privacy Policy

 

This privacy policy sets out how Glenway Products uses and protects any information that you give Glenway Products when you use this website or become a customer of Glenway.

Glenway Products is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be in accordance with this privacy statement.

Glenway products may change this policy from time to time and you should check this page occasionally to ensure that you are happy with any changes.

This policy is effective from 21st May 2018.


What information we collect

We collect information about you when you register with us or place an order for products or services.

The data we collect and process about you will include:

Name and Job Title.

Company billing and delivery addresses including postcode, contact number and email address.


How we use the information we gather

We collect information about you to process your order, manage your account and to provide you with support, should it be required.

This information is necessary for the adequate performance of the contract between you and us for us to provide our services.

Card details are only used for the processing of payments for our products and services. Once processed, this financial information is securely destroyed and never kept on file.

Glenway Products will NOT share your information with third parties.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect in line with GDPR guidelines.


Marketing

It is in Glenway Products’ legitimate business interest to keep its customers and contacts informed of our latest products and services and to manage and administer their accounts and purchases.

We process customer information and use direct marketing as part of this legitimate interest. It’s necessary for us to use a variety of direct marketing channels and messages to ensure our customers are kept informed with targeted and relevant information.


Opting Out

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please see the details under the heading "Controlling your Personal Information”.


Controlling your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Should your account no longer be active you have the right to ask that we erase your personal data from our systems, this is known as the right to anonymity. Our privacy representative will confirm that your request has been actioned. Please use the contact details below.


Access to your Information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us by post, email or telephone. A small fee may be payable.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


How to contact us

privacy@glenway.co.uk

Jason Cox

0116 2448131

Glenway Products Ltd

22 Oakland Road

Leicester

LE2 6AN



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